🚀 Mastering Call Center Small Talk & Upselling | Call Center English Role-Play скачать в хорошем качестве

🚀 Mastering Call Center Small Talk & Upselling | Call Center English Role-Play

🔥 Are you struggling with small talk and upselling as a call center agent? This realistic role-play will teach you how to engage customers naturally, build rapport, and boost your sales skills! 🚀 📌 What You’ll Learn in This Video ("Mastering Call Center Small Talk & Upselling | Call Center English Role-Play") ✔️ How to make natural small talk with customers 🤝 ✔️ A simple yet effective upselling strategy 💰 ✔️ Common call center phrases & idioms (with explanations) 📖 ✔️ How to smoothly guide the conversation toward a sale ✔️ Positive ways to engage with customers & build trust 💡 Key Call Center Phrases & Idioms You’ll Learn 🗣 "Up and running" – Meaning something is working again ⚡ 🗣 "Throw a wrench in" – Meaning to cause a problem 🛠 🗣 "On the fence" – Meaning unsure about a decision 🤔 🗣 "On board" – Meaning to agree to something ✅ ⏳ TIMESTAMPS – Jump to What You Need! ⏳ 00:00 - Intro: Why small talk & upselling matter in call centers ⏳ 00:39 - How to start small talk & build rapport (weather, daily life) 🌦 ⏳ 01:28 - What does "up and running" mean? ⚙️ ⏳ 02:02 - "Killing two birds with one stone" explained 🔄 ⏳ 02:56 - How to place a customer on hold professionally ⏳ ⏳ 03:52 - What does "throw a wrench in" mean? 🚧 ⏳ 04:14 - "Freezes up" – What it means in customer service ❄️ ⏳ 05:10 - What is mesh Wi-Fi & how does it help customers? 📶 ⏳ 07:58 - How to ask a customer if they want to upgrade (upselling technique) 📈 ⏳ 08:07 - What does "on the fence" mean? 🤷‍♂️ ⏳ 08:28 - What does "on board" mean? 🎟 ⏳ 10:25 - "On my end" – What it means in customer service 🖥 ⏳ 11:08 - How to ask a customer to complete a survey 📊 ⏳ 11:21 - Final greetings & call closing tips 💬 📌 💡 More Useful Lessons for Call Center Agents: 🎥 [Handling Angry Customers Like a Pro – Call Center Role Play] (🔗    • English for Call Centers 🙋🏻‍♀️ | Role Play...  ) 📩 Got a tricky customer service situation? Drop a comment below, and I’ll cover it in a future video! ✍️ 🎯 Don’t forget to like, subscribe, and hit the notification bell 🔔 so you never miss an update from Single Step English! Let’s improve your English & customer service skills together! 🚀 👉 Have questions? Leave them below! We love hearing from you! 💌 🔖 Hashtags #CustomerService #ESL #CallCenterTraining #CallCenterEnglish #CustomerServiceTips #BPO #CallCenterLife #EnglishLearning #SoftSkills ☕ Support the Channel & Learn More 💖 Enjoy my lessons? You can buy me a coffee here: 🔗 https://www.buymeacoffee.com/SingleSt... 🗣 Want a personal English teacher? Get a discount on iTalki: 🔗 https://www.italki.com/affshare?ref=a... 🔍 Follow Me for More English Tips 📘 Facebook: facebook.com/singlestepenglish 🐦 Twitter/X: @SnglStepEnglish 📸 Instagram: single_step_english