AWS re:Invent 2023 - Transform your contact center using generative AI in Amazon Connect (BIZ222) скачать в хорошем качестве

AWS re:Invent 2023 - Transform your contact center using generative AI in Amazon Connect (BIZ222)

New generative AI capabilities in Amazon Connect are helping businesses reimagine customer, agent, and manager experiences to improve business outcomes. With a one-stop optimization suite, Amazon Connect helps you continuously improve with generative AI–powered agent assistance, augmented conversational analytics to uncover trends and automatically identify agent coaching opportunities, automated customer profile generation, and improved chatbot design and self-service experiences. Join this session to learn how new built-in generative AI capabilities in Amazon Connect can enhance your contact center and customer experience. Learn more about AWS re:Invent at https://go.aws/46iuzGv. Subscribe: More AWS videos: http://bit.ly/2O3zS75 More AWS events videos: http://bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #AWSreInvent #AWSreInvent2023