Agent Desktop in SAP Service Cloud Version 2 in Action | Product Inspiration Series скачать в хорошем качестве

Agent Desktop in SAP Service Cloud Version 2 in Action | Product Inspiration Series

Sanchit Ahirrao, Senior Product Manager at SAP, provides an overview of the new Agent Desktop in SAP Service Cloud Version 2. Watch this product inspiration video to learn about Agent Desktop's strategic direction, its solution capabilities for service teams, and our major innovations as part of the Intelligent CX portfolio. The key highlights shared in this video are: 00:00 - Introduction 00:57 - Why Agent Desktop in SAP Service Cloud Version 2? 02:26 - Which scenarios does Agent Desktop support? 03:54 - How can customers adopt Agent Desktop in SAP Service Cloud V2? 05:21 - Demo: Manage Incoming Activities via CTI (Sinch) 07:29 - Demo: Using Agent Desktop - Customer Hub Overview 09:22 - Demo: Using Agent Desktop - Customer Hub - Timeline View 11:23 - Demo: Using Agent Desktop - Customer Hub - Interaction Log View 11:46 - Demo: Using Agent Desktop - Customer Hub - Entities View 13:14 - Demo: Using Agent Desktop - Customer Hub - Knowledge Base View 14:25 - Demo: Using Agent Desktop - Customer Hub - Launch Further Apps 16:02 - Demo: Using Agent Desktop - Customer Hub - AI-powered Phone Transcript Summary 16:43 - Demo: Using Agent Desktop - End Call 17:10 - Demo: Overview Phone Call Interactions and Details 17:37 - Demo: Adapt the Agent Desktop UI 18:50 - Demo: Using Agent Desktop - Search 19:52 - Demo: Configure the Agent Desktop 24:06 - Summary: Intelligent CX from SAP Further information: Get ready and experience Intelligent CX from SAP: https://sap.to/6050a3UVn Discovery SAP Service Cloud Version 2: https://sap.to/6051a3UVX Check out our community for SAP Sales and Service Cloud: https://sap.to/6052a3UVk Start your free trial of SAP Service Cloud Version 2: https://sap.to/6053a3UVZ