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The final episode of your BABOK Untangled series. A series of 9 webinars in which we will talk you through the BABOK and explain the different key concepts, perspectives, knowledge areas and competencies that are important for performing business analysis. In this episode, we discuss chapter 9 of the BABOK. “Competencies” - which we consider as one of the most important chapters as this is focussing less on the theory and techniques, but looks much more at what you need to have as core skills, knowledge and behaviours, to become an effective BA. We will discuss questions like: What is the difference between Systems Thinking and Design Thinking? What are the personal skills that can help you become a trusted BA? What behaviours will allow for more open discussions with your stakeholders? And what tools can be beneficial in the execution of your day -2-day job. And many more competencies that will help you to understand the soft skills of an BA. Intro 00:00 BABOK Overview 2:00 Chapter 9: Competencies Introduction to chapter 8 04:00 9.1 Analytical Thinking & Problem Solving 8:00 9.3 Business Knowledge 36:30 9.2 Behavioural Charactaristics 46:30 9.4 Communication Skills 54:00 9.5 Interaction Skills 57:00 9.6 Tools & Technology 1:05:30 Feel free to engage with us directly and ask questions in the chat! If you are interested in following our IIBA Entry Certificate in Business Analysis course: https://www.olympic.nl/trainingen/ecb... Please note that the video might have 2 short crossovers where you will miss 20 seconds of video and text. Our recording software had a bad day and cut our video in 3 separate clips that had to be taped together.