Lesson 17 – Making Appointments & Phone Calls | آموزش زبان انگلیسی – گرفتن وقت و مکالمه تلفنی скачать в хорошем качестве

Lesson 17 – Making Appointments & Phone Calls | آموزش زبان انگلیسی – گرفتن وقت و مکالمه تلفنی

Welcome to Lesson 17 of our English course! In this lesson, we focused on making appointments and phone calls in English, a vital skill for daily life, GP clinics, workplaces, schools, and services. Learners practised polite phone language, booking times, confirming details, and handling common phone situations confidently. Starting a Phone Call (Polite & Natural) • Hello, this is … speaking. • Good morning, I’m calling to book an appointment. • Hello, may I speak to …, please? Asking for an Appointment • I’d like to make an appointment, please. • Is there any availability this week? • Do you have an appointment on Monday? Offering & Choosing a Time • We have availability on Tuesday at 10 a.m. • Is 3 p.m. okay for you? • That works for me. / That’s fine. Confirming Details • Let me confirm the details. • Your appointment is on Wednesday at 2:30 p.m. • Can you confirm your name and date of birth? Using Dates & Time on the Phone • on Monday, 15 March • at 9 a.m. • in the morning / in the afternoon Examples: • The appointment is on Friday at 11 a.m. • I’m available in the afternoon. Spelling Names on the Phone (Very Important) • That’s A for Apple, R for Romeo, A for Apple, S for Sugar, H for Hotel. • Can you spell your surname, please? Giving Personal Information • My full name is … • My phone number is … • My email address is … Changing or Cancelling an Appointment • I need to change my appointment. • Can I reschedule, please? • I’d like to cancel my appointment. When You Don’t Understand • Sorry, could you repeat that, please? • Can you speak more slowly, please? • Could you spell that for me? Leaving a Message / Voicemail • Can I leave a message, please? • Please call me back. • My number is … Ending the Call Politely • Thank you for your help. • Thanks very much. Goodbye. • Have a nice day. Complete Phone Call Dialogue (Real Life) Receptionist: Good morning, GP surgery. Caller: Hello, I’d like to make an appointment, please. Receptionist: What seems to be the problem? Caller: I have a sore throat. Receptionist: We have an appointment on Thursday at 10 a.m. Caller: That’s fine, thank you. Receptionist: Can you confirm your name, please? Caller: Yes, it’s Arash Rajabi. R-A-J-A-B-I. Common Phone Call Verbs • call • answer • book • confirm • cancel • reschedule • leave a message Common Mistakes ❌ I want appointment. ✅ I’d like to make an appointment. ❌ Repeat again. ✅ Could you repeat that, please? ❌ My number is 07-45-… (too fast) ✅ My number is zero seven four five … (clear) By the end of this lesson, learners can make phone calls confidently, book and manage appointments, spell names clearly, and communicate politely and effectively in English on the phone. If you found this lesson helpful, please like, comment, and subscribe for more daily English lessons. #MakingAppointments #PhoneCallsInEnglish #LearnEnglish #EnglishSpeaking #ESL #ESOL #EnglishForBeginners #BasicEnglish #DailyEnglish #BookingAppointments #EnglishConversation #SpeakingOnThePhone #EnglishLesson #EnglishCourse #ArashRajabi