How to Use ManyChat Keywords in 2023 (ManyChat Tutorial) скачать в хорошем качестве

How to Use ManyChat Keywords in 2023 (ManyChat Tutorial)

In this video I will explain: What ManyChat keywords are How you need to use them  And the best practices for customer support and marketing in 2023 Get started with ManyChat: https://chatimize.com/mc/ Get started with the Customer Support System: https://chatimize.com/customer-suppor... If you want more videos on how you can use chatbots in your marketing, subscribe to my channel👇    / @chatimize   --- What are ManyChat keywords? With Keywords, you can automatically reply when somebody messages you a certain word or a certain phrase, and they can trigger one of your ManyChat flows. So in general, we use Keywords to drive users into one of our marketing/sales funnels or to automatically reply to questions your customers might have. With ManyChat keywords, we have multiple options: Message is - Only triggers for precise word Message contains - Triggers if a message contains something Message contains whole world - Triggers if a message contains a whole world Message begins with - Trigger if a message starts with a certain phrase Message is thumbs up - Triggers if the message is thumbs up Message doesn't contain - Triggers if the message does not contain a certain phrase --- General best practices In general, it is good practice to account for misspellings and provide several variations of a phrase. --- Structure your Keyword Hierachy ManyChat handles keywords in a hierarchy, in a certain order. How ManyChat handles it currently, is that it first checks on the first keyword. If that doesn't match, it will check for the second keyword, and so on. So you need to make sure that the specific keywords are matched first (opening times + amsterdam) and the general keywords are matched later (opening times). --- Best Practices for Customer Support If it comes down to customer support, I often use a combination of the message contains. For example, if we want to automatically reply when someone asks about the status of their return, I create a ManyChat keyword with  Message contains return And message contains status And if you also want to reply if someone asks a general question about returns, I would create a separate keyword with Message contains return So here, you first want to check if the message contains return status, and then you want to check if the message contains return. And that’s where the keyword hierarchy comes into play. So if it comes down to customer support, the keyword hierarchy is extremely important. --- Best practices for Marketing & Sales If it comes down to Marketing, you want to drive followers to your marketing funnel. The most important thing here is that you want to have a short word with one number. Let’s say, we are giving away a free ebook. Then you want to say “please send me a DM with EBOOK1” Then in ManyChat, we use the Message is type of keyword. So in this case, we use ebook1. In general, we use a phrase that describes what the user is opting-in for or what they want to achieve: Opting-in for an ebook - EBOOK Opting in a for a checklist - CHECKLIST1 Opting in for a black friday promotion - BLACKFRIDAY1 Or what they try to achieve: Grow your leads - GROW1 Gain more muscle - GAIN1 Get more sales - SALES1 ----- Contents: Intro: (00:00) What are ManyChat Keywords?: (00:17) How to Set Up ManyChat Keywords: (00:45) New feature: Keyword Conditions: (06:05) Structure your Keyword Hierarchy: (07:48) When to use what keyword?: (09:39) Best Practices for Customer Support: (10:10) Best Practices for Marketing & Sales: (11:50)