King County Audit | KCSO 911 Communications Center скачать в хорошем качестве

King County Audit | KCSO 911 Communications Center

View the full report: https://kingcounty.gov/en/independent... "Sheriff’s Office: Opportunities to Better Support 911 Callers with Behavioral Health Concerns" Presented by Luc Poon and Peter Heineccius Summary: While the King County Sheriff’s Office 911 Communications Center is taking steps to improve service and mitigate risks for some vulnerable 911 callers, it has limited engagement with the growing set of alternative response options available to address behavioral health crises. In addition, while the communications center is meeting standards for promptly answering 90 percent of 911 calls within 15 seconds, this comes at the cost of incurring a significant amount of mandatory overtime for some employees because of low staffing levels. Half of the mandatory overtime at the communications center backfills employees taking compensatory time off, which they earn for working overtime, creating a costly and fatiguing cycle. We make recommendations to make the Sheriff’s Office 911 Communications Center more organizationally efficient and to enhance the experience for callers.