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What actually separates operators who survive hard markets from those who disappear? In this episode, John Crossman breaks down the leadership habits, resilience, discipline, and people-first mindset that matter most in commercial real estate, especially when markets get uncertain. What does it really take to lead through uncertainty in commercial real estate? In this episode of The AI Edge Podcast, Louis Fernandes sits down with John Crossman, President of Crossman Services, speaker, author, mentor, and longtime CRE operator, for a powerful conversation on leadership, resilience, disciplined decision making, market cycles, team building, mental health, and long-term success in commercial real estate. John shares how he got started in CRE, the hard lessons that shaped him, what resilience really looks like in down markets, how great leaders think under pressure, where the real opportunities are today, and why relationships, empathy, and showing up still matter more than ever. This is not just a conversation about deals. It is a conversation about how to lead, grow, and finish well. In this episode, we cover: • How John got started in commercial real estate • The mindset that helped him survive brutal market cycles • Why resilience matters for every CRE operator • The leadership mistakes executives make • How great investors evaluate risk • What younger investors are getting wrong today • Where the real opportunities are in the current market • Why relationships still drive real estate success • How AI can help in CRE without replacing the human side • The career advice that helped shape John’s success If you are a commercial real estate operator, investor, broker, founder, or leader trying to grow through uncertainty, this episode is for you. Guest intro John Crossman is the President of Crossman Services, a commercial real estate advisory, brokerage, and investment firm based in Central Florida. He has spent more than three decades in commercial real estate, building teams, advising clients, navigating multiple market cycles, and mentoring the next generation of industry leaders. Beyond real estate, John is also a speaker, author, leadership coach, and host of The Crossman Conversation.