Generative AI Is Changing Contact Centers Forever скачать в хорошем качестве

Generative AI Is Changing Contact Centers Forever

As someone who has waited on hold or repeated details to multiple agents, it’s clear how broken customer experience can feel. That’s why this conversation matters. In this video, CX Today’s Charlie sits down with Stuart Dorman, Chief Innovation Officer at Sabio, to explore how generative AI is transforming the contact center and the future of CX. From Salesforce Einstein GPT to Microsoft Copilot, the discussion unpacks how major tech players are embedding generative AI into everyday workflows—and what that means for agents, supervisors, and ultimately customers. 🔴 Key takeaways: How conversational AI applications are becoming faster and easier to build Why agent assist will evolve into a true AI co-pilot experience The role of generative AI in automating call summaries and CRM notes How AI boosts productivity for developers and smaller organizations What the “second wave” of generative AI means for the future of CX 0:00 Introduction 1:00 Generative AI announcements in CX 4:40 AI use cases in the contact center 9:00 Automating summaries and dispositioning 12:00 The “second wave” of generative AI Stay ahead of the curve with more CX innovation insights. Subscribe to our channel for weekly discussions with global leaders shaping the future of customer experience. 👉 Subscribe to CX Today’s weekly newsletter: https://cxtoday.com/sign-up/ 👉 Join the CX Today community:   / 1951190