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Dentistry is leaking revenue at the front door and most practices don’t realise it. In this episode of The TechDental Podcast, Dr Randeep Singh Gill speaks with Adam Smith, Director at Boxly AI, about why AI adoption fails when workflow discipline is missing and how practices can fix the real problem upstream. This conversation explores: Why missed calls and slow response times are symptoms, not root causes How AI should assist teams rather than replace them The difference between automation and assisted intelligence Why lead management, follow-up, and response time drive predictable growth How DSOs can build ROI cases for AI using real operational metrics The future of front-of-house roles in a high-performing dental practice Adam shares a real case study showing how a multi-site group increased conversion from 12% to over 33% by fixing workflow bottlenecks before layering in automation. This episode is essential viewing for: Dental practice owners Group and DSO leaders Dental tech founders Investors and operators focused on scalability and predictability 📌 This is a systems-level discussion on how dentistry enters the cognitive age. 🎙 Connect with the Host Website: www.techdental.com Email: info@techdental.com LinkedIn: / dr-randeep-singh-gill-576580357 👤 Guest Adam Smith LinkedIn: / adamsmithenquirybot Company: / boxlyai