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Whether you’re a manager or an employee, the importance of relationship management remains the same – it’s critical to any business! If you’re looking for tips on how to build good working relationships then the chances are you already appreciate just how important this is. If you can build relationships you’ll build a happy team and a happy client base. Business is built on relationships. It’s relationships that convince us to buy. It’s relationships that convince us to stay. It’s relationships that keep us happy even if we encounter problems. Building good working relationships help to improve the quality of conversations and interactions with co-workers and clients. This in turn ensures increased satisfaction and a sense of loyalty which also translates into an increased ROI. Aside from the traditional economic definition, ROI in this sense stands for Relationships, Outcomes, and Improvements. All good leaders understand the importance of relationship management and take proactive steps to build better relationships wherever they can. Just the simple act of showing genuine concern and caring for a client will establish good rapport that can also build loyalty. A good leader should understand the importance of relationship management and should empower and show their team how to build good working relationships.