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Today's users expect speed, clarity, and polish by default. In this episode of WP Product Talk, we dig into Product User Expectations and what WordPress product owners need to stop ignoring if they want to stay relevant. Carl Alexander joins Paul Carter, CEO of BuiltFast, to talk honestly about where products fall short and how teams can raise the bar without burning out. Join Matt Cromwell and Zack Katz live on January 14, 2026 at Noon Eastern Time for a practical conversation about performance, UX, and the real cost of excuses. This one is for builders who want fewer complaints, happier customers, and products that feel modern out of the box. WP Product Talk is a weekly podcast designed for WordPress product owners. Every week, we talk with a WordPress expert about their wins and losses, successes and failures. Our stellar line-up of co-hosts includes: ⚡Matt Cromwell, Founder of WP Product Talk, co-Founder of GiveWP ⚡Katie Keith, CEO of Barn2 Plugins ⚡Zack Katz, Founder of GravityKit ⚡Ian Misner, co-Founder at KestrelWP Join us each week to engage with the insights and experiences that can help you thrive in the WordPress landscape! Visit our website at https://wpproducttalk.com. 00:00 Introduction to User Expectations in WordPress 01:20 Meet the Hosts and Guests 01:42 Sponsorship and Goals 02:23 Discussion on User Experiences 04:28 Challenges in Hosting and Development 05:02 AI and Customer Expectations 08:20 Simplifying User Interfaces 23:39 Support and AI Integration 31:32 The Disjointedness of Admin Interfaces 32:20 The Role of Chatbots in User Experience 33:34 Challenges in Hosting and Support 35:32 The Future of WordPress and AI Integration 36:34 Managed WordPress Hosting: Expectations vs. Reality 39:54 Redefining WordPress for Modern Users 47:06 The Importance of Unified Experiences 50:17 Best Advice for Product Owners 55:38 Conclusion and Upcoming Episodes