Webinar 8 Creating Supportive Environments for the Social Service Workforce скачать в хорошем качестве

Webinar 8 Creating Supportive Environments for the Social Service Workforce

http://www.socialserviceworkforce.org... Held on February 5, 2013, this webinar discussed the nature of how the work environment influences social service worker performance and retention. The child protection system in England was reviewed in order to demonstrate that increasing managerial control of frontline workers does not always benefit children and families and often comes at the expense of developing the skills and expertise of service providers. Instead, supportive supervision is necessary to strengthen frontline workers' critical reasoning, relationship skills, and emotional wisdom; these aspects of expertise improve workers' performance overall, but also contribute to greater satisfaction with their job and lessen the likelihood of burnout. Specifically, the Thogomelo Project in South Africa provides an example of how programs can improve supportive supervision in the context of community caregiving. This discussion focused on how training supervisors is essential to enhancing the effectiveness and sustainability of work being done by community caregivers on the frontlines. Presenters include: Eileen Munro, Professor of Social Policy, London School of Economics; Rita Muyambo, Team Leader, Thogomelo Project, International HIV/AIDS Alliance. For a more detailed summary, visit: http://www.socialserviceworkforce.org...