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Visit our website at www.DiabetesEd.net for our full catalog of resources for Diabetes Educators. ___________________________________ What we say matters As educators, advocates, spouses, friends, and providers, our use of language can deeply affect the self-view of people living with diabetes every day. Intentional communication is a powerful tool that can uncover trauma, identify barriers, and move both the provider and person with diabetes toward a greater understanding of the issues involved. The language used in the health care setting is immensely important in determining trust, mutual respect, and meaningful long-term relationships. Many people with diabetes have experienced injustice, trauma, and marginalization, and are often struggling with feelings of shame and blame. Let’s lift people through our commitment to careful listening. Let’s choose a language that is person-centered and free from judgment. Let’s empower our interactions by identifying and addressing trauma and the impact of social determinants. Topics: Learn phrases, words, and approaches that can be left behind. Describe diabetes language that is respectful, inclusive, person-centered, and imparts hope. Discuss how to evaluate for ACE and provide trauma-informed care. Practice communicating about diabetes using phrases free from judgment with a focus on a strength-based approach. Instructor: Coach Beverly Thomassian RN, MPH, CDCES, BC-ADM is a working educator who has passed her CDCES Exam six times. She is a nationally recognized diabetes expert for over 25 years. She is an Associate Clinical Professor at UCSF, a working educator and a nationally recognized diabetes expert. Visit our website at www.DiabetesEd.net for our full catalog of resources for Diabetes Educators. #BoardCertificationinAdvancedDiabetesManagement #CertifiedDiabetesCareandEducationSpecialists #CDECoach #BCADM #CDCES #RegisteredDietitian #RegisteredNurse #DiabetesedServices #cdcescoach #diabetesawarenessmonths #pharmacist #diabetesmanagement #training #rn #rd