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In this conversation, Dr. Sera Lavelle shares her journey from being a clinical psychologist to co-founding an app focused on emotional eating. She discusses the operational differences between running a therapy practice and a tech startup, emphasizing the importance of company culture, feedback loops, and agile methodologies. Dr. Lavelle also highlights her experience managing a large team of interns, the challenges of project management, and the lessons learned in balancing compassion with business needs. She envisions scaling her app to reach a broader audience while maintaining a focus on mental health and wellness. We hope you enjoyed this episode of Behind the Ops! Christen and the Behind the Ops Podcast team :) Connect with me: LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCR... Apple Podcasts: https://podcasts.apple.com/us/podcast/behi... Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b... #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.