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Another batch of thawed food from Dr. Foster and Smith. This is within a couple minutes of opening the box, which I got immediately upon delivery. The outer packages were the most thawed, as you see here. This is a reshipment because Friday they shipped out an order and it as thawed. Their packaging just is inadequate for frozen food. I had this problem in 2009, and told them they really needed to re-evaluate their packaging. I decided to try them again, and they're using the same packaging, with the same results. I am a huge fan of Doctors Foster and Smith, most of the time they're awesome. But this is the second time I had major problems with their frozen food. I've found other people online complaining about their thawed "frozen" food, so I'm clearly not the only one. I did misstate a few things in the video, because I was frazzled and upset. It wasn't a replacement order, but replacement product. Nor was it a second order, but a second shipping attempt. Minor differences, but I was so flustered that I wasn't phrasing it very well.