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AI is everywhere, but are we getting caught in the hype? In this episode of the Operations podcast, Sean Lane sits down with Jana Eggers, CEO of Nara Logics, to separate AI hype from reality. With decades of experience in AI, Jana shares her insights on ethical, explainable, and deployable AI, emphasizing that AI is a tool—not the solution itself. From lessons learned in healthcare, defense, and financial services to her unique perspective on AI's limitations and opportunities, this conversation is packed with actionable advice for leaders navigating AI in their businesses. We explore what companies often get wrong about AI, how to approach AI implementation, and why explainability and skepticism are critical in today’s AI-driven world. Jana also shares her candid thoughts on ChatGPT, its surprising utility, and how businesses can leverage AI effectively without falling into common traps. Plus, don’t miss the lightning round, where Jana reveals her favorite books, career influences, and advice for aspiring leaders. Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean on LinkedIn and Twitter @seanrlane, or subscribe to our YouTube channel to never miss an episode. #operations #revenueoperations #sales #salesleadership #planning #gotomarket #gotomarketstrategy #enablement #explainableai #interpretability #augmenthumanintelligence #machinelearning #datascience CHAPTERS: 00:00 - Intro 01:50 - Ethical AI, Explainable AI, Deployable AI 10:20 - ChatGPT Insights: Overcoming Skepticism 12:27 - Skepticism Towards AI Use Cases 15:31 - Misconceptions in AI Implementation 19:02 - Understanding AI Model Inputs and Outputs 21:12 - Identifying the Right AI Use Cases 26:30 - Build vs Buy vs Partner in AI Solutions 29:11 - The Future of AI: One AI to Rule Them All? 33:05 - AI Governance: Importance and Challenges 33:35 - Governance Strategies for Startups 38:35 - Codifying Company Values in AI 40:34 - Lightning Round: Quick Insights 41:52 - Operations: Favorite Aspects 43:51 - Operations: Least Favorite Aspects 46:02 - Influential Figures in Career Development 47:55 - Career Advice for Aspiring Professionals 51:05 - Outro