How to do More with Less in your Contact Centre скачать в хорошем качестве

How to do More with Less in your Contact Centre

Welcome to our latest webinar recording on our YouTube channel! In this enlightening session, industry expert Hilario Fiandeiro delves into his comprehensive guide, "How to Do More with Less in Contact Centers." This webinar is packed with actionable insights and practical tips that can transform the way your contact center operates. What You'll Learn: • Efficient Handle Time Management: Discover strategies to reduce wasteful handle times and improve both agent productivity and customer satisfaction. • Eliminating Repeat Contacts: Understand the underlying reasons behind repeat customer contacts and how to achieve first-contact resolution. • Preempting Customer Contacts: Learn how to anticipate and address customer needs proactively, reducing the need for them to reach out. • Automating Routine Interactions: See how implementing technology for routine inquiries can free up your agents to handle more complex issues, thereby improving service quality. • Optimizing Agent Productivity: Gain insights into effective scheduling and agent management to avoid burnout and optimize call handling. This webinar also introduces an optimization audit tool designed to help you evaluate and enhance your contact center's operations effectively. Whether you're a contact center manager, a customer service strategist, or someone interested in the nuances of contact center operations, this video offers valuable knowledge to help you excel in your role. Watch, learn, and be inspired to take your contact center to new heights of efficiency and effectiveness! Don't forget to like, subscribe, and share this video with your peers in the industry. Your feedback is invaluable, so please leave a comment below on how these strategies are shaping your operations. ------------------------------------------------------------------------------------------------- Contact Details: eMail: hilario@contactcentresmart.co.za Website: https://contactcentresmart.co.za/ LinkedIn: linkedin.com/in/hilariofiandeiro