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The Secret to Outstanding Customer Service | Simon Sinek

Simon shares a powerful message about the role of empathy in customer service and leadership. Using a relatable airline example, he demonstrates how caring for customers and employees can lead to remarkable results. Understand why making people feel valued is more important than merely meeting their demands. Video from PH Digicon 2023: VISION, October 2023, in conversation with Cathy Yang + + Simon is an unshakable optimist. He believes in a bright future and our ability to build it together. Described as “a visionary thinker with a rare intellect,” Simon has devoted his professional life to help advance a vision of the world that does not yet exist; a world in which the vast majority of people wake up every single morning inspired, feel safe wherever they are and end the day fulfilled by the work that they do. Simon is the author of multiple best-selling books including Start With Why, Leaders Eat Last, Together is Better, and The Infinite Game. + + Website: http://simonsinek.com/ Live Online Classes: https://simonsinek.com/classes/ Podcast: http://apple.co/simonsinek Instagram:   / simonsinek   Linkedin:   / simonsinek   Twitter:   / simonsinek   Facebook:   / simonsinek   Simon’s books: The Infinite Game: https://simonsinek.com/books/the-infi... Start With Why: https://simonsinek.com/books/start-wi... Find Your Why: https://simonsinek.com/books/find-you... Leaders Eat Last: https://simonsinek.com/books/leaders-... Together is Better: https://simonsinek.com/books/together... + + #SimonSinek