They're Gaslighting You—And Getting Rich Doing It скачать в хорошем качестве

They're Gaslighting You—And Getting Rich Doing It

You feel like everything has gotten worse. Customer service. Product quality. The effort required just to cancel something you don't want anymore. You're told you're being dramatic. That expectations are too high. That the economy is fine. But the data tells a different story. Customer experience just hit a record low—the third straight year of decline. Products are shrinking and quality is dropping while prices stay the same. Companies are deliberately designing systems to make your life harder. This isn't dysfunction. This is the system working exactly as intended. You're not crazy for noticing. You're just paying attention. #qualitydecline #customerservice #shrinkflation #skimpflation #consumerrights #systemicfailure #darkpatterns #subscriptiontraps #validation #culturalcritique #socialsystem #modernlife #exhaustion #corporategreed Sources & References: Forrester 2024 US Customer Experience Index: https://www.forrester.com/press-newsr... American Customer Satisfaction Index Q2 2024: https://theacsi.org/news-and-resource... LendingTree Shrinkflation Analysis: https://www.cbsnews.com/news/inflatio... FTC Click-to-Cancel Rule & Enforcement Actions: https://www.foster.com/newsroom-alert... Skimpflation Outrage Research (SSRN): https://papers.ssrn.com/sol3/papers.c... Dark Patterns in Subscription Services: https://www.rte.ie/brainstorm/2024/05... Cavell Voice of the Consumer Report 2024: https://www.cxtoday.com/voice-of-the-...