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Transforming legacy at scale, with Amala Duggirala, USAA

Listen to more IBM Think podcasts → https://ibm.biz/BdntJ2 What does it really take to transform a legacy institution into a digital-first, human-centered enterprise? Drawing from decades of experience, Amala Duggirala, Head of Digital Data and Technology at USAA, breaks down the four dimensions of transformation—technology, product, business value and culture—and shares how to scale innovation without losing sight of compliance, quality or people. 0:00 – Get to know Amala Duggirala 2:12 – The four types of transformation 7:34 – Move like a startup, scale like an E(nterprise) 12:35 – Want to win with AI? Get your foundations right. 16:25 – How USAA delivers on the full spectrum of financial needs 19:06 – Transformation lessons from around the world 22:30 – Turning point of a transformation: Words vs. actions Learn more about financial services consulting → https://ibm.biz/BdntJz The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity. #businesstransformation #ai #startupmindset