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If you have your printer enrolled with HP Instant Ink and you receive an 'Incompatible Cartridge' error message, learn how to troubleshoot the issue by following the steps in this video. Chapters: 00:00 Introduction 00:30 Reset the printer 01:00 Update firmware 02:00 Remove the cartridges and reset the printer 03:00 Clean your cartridges 05:07 Replace the problem cartridge For other helpful videos go to / hpsupport . More support options for your HP device are available at https://hp.com/support. For step-by-step guidance, connect with our Virtual Agent: https://virtualagent.hpcloud.hp.com/?... Continue the Conversation: SUPPORT FORUM: https://hp.care/SupportForums FACEBOOK: https://hp.care/FacebookSupport TWITTER: https://hp.care/TwitterSupport INSTAGRAM: / hp LINKEDIN: / hp #HPSupport #HPPrinter #IncompatibleCartridge #HPInstantInk SUBSCRIBE: / hpsupport SHOP NOW: https://store.hp.com HP PARTS STORE: https://parts.hp.com About HP: HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. This video was produced by HP. How to fix 'Incompatible Cartridge' and other errors for HP Instant Ink cartridges| HP Support • How to fix 'Incompatible Cartridge' and ot...