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We welcomed our audience to another insightful episode of the Serviceloop Series, delving into crucial topics within the service industry. The episode featured a special guest, Juan Cruz from Haemonetics, as we explored "The Importance of Leadership in Field Service". 🎙️ Guest Speaker: Juan Cruz, Director, Service Operations North America at Haemonetics Leadership within field service operations is pivotal, influencing customer satisfaction, team efficiency, and overall success. Juan Cruz, with his extensive experience and innovative strategies, shared his insights on effective leadership practices, overcoming challenges, and driving service excellence. We were delighted to have you join us for an informative and engaging session. Together, we dove deep into the importance of leadership in field service and uncovered strategies that can lead to unparalleled success and customer satisfaction.