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Welcome to $ twilio update, your bi-weekly show exploring the cutting-edge developments in the Twilio ecosystem. In this episode, host Alex Goldman dives deep into exciting new advancements in Voice Intelligence, innovative speech models, and powerful updates to Twilio Segment, your essential Customer Data Platform (CDP). You’ll also meet the innovators behind Appella AI, building seamless, consistent AI agents across every customer touchpoint. 🔗 Read the full blog post & event links here: https://twil.io/tu-ep3-blog 👉 Subscribe for more Twilio updates & developer insights: https://www.youtube.com/twilio?sub_co... 🔗 Join the Twilio Discord: https://twil.io/tu-discord ✨ Highlights: 🎙️ Voice Intelligence: Leveraging generative AI for call insights, competitive intelligence, and more. 🔊 Speech Enhancements: Integrating Google and DeepGram's latest models for superior voice experiences. 📈 Twilio Segment: Instantaneous data collection, real-time unification, and actionable insights. 🤖 AI & Omnichannel Engagement: Exploring unified AI-driven customer experiences with Appella AI. 📖 Chapters: 00:00 – Introduction & Twilio Changelog Overview 00:49 – Generative Custom Operators for Voice Intelligence 02:26 – Enhanced Speech-to-Text & Text-to-Speech Capabilities 03:50 – Twilio Segment Deep Dive: Real-time Data Insights 05:15 – How Twilio Segment Collects & Governs Data 07:08 – Unifying Customer Data with Twilio Segment 08:40 – Activating Customer Data with Twilio Segment 10:57 – Building Omnichannel AI Experiences with Appella AI 13:40 – Upcoming Twilio Events & Resources #Twilio #AI #Segment