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In Episode 02 of Beyond The Lobby, Nikhil Sharma, Managing Director and COO of Radisson Hotel Group - South Asia, shares his extraordinary journey from starting at the very bottom to leading one of the world's most recognised hospitality brands. What makes his story remarkable is not just the position he holds today, but the bold choices and leaps of faith that shaped his path. From joining Lemon Tree in its infancy, where the startup environment gave him rare, multidisciplinary exposure at a young age, to leading the turnaround of Ginger, scaling Wyndham to 75 hotels, and now driving Radisson's expansion across 20+ cities, Nikhil's journey is a masterclass in passion, hard work, and resilience. In just two decades, he has achieved a level of success that few professionals in the hospitality industry, or any other industry, ever reach. Key Quote: "There's no secret recipe or secret sauce to it. At the end of the day, two words, passion and hard work, and the resilience to carry on are extremely important." 00:00-5:24 | Introduction 5:25-7:25 | Early Life & Education 7:26-9:56 | Key to Achieving Exceptional Career Growth 9:57-13:33 | Career Foundation, Mentors & Early Influences 13:34-16:19 | The Bold Leap: Leaving Taj for Lemon Tree and Building From the Ground Up 16:20-19:17 | Scaling to COO: The Lemon Tree Explosion 19:17-22:47 | New Learnings and Transition to Ginger (IHCL/Tata Group) 22:47-23:45 | Devising a Turnaround Strategy for Ginger 23:46-25:25 | Growth vs. Guest Experience: Finding the Balance 25:26-27:42 | Betting on Franchising: Transition to Wyndham Hotels 27:43-30:30 | Growing Wyndham to 75 Hotels 30:31-33:00 | Nikhil's Recipe for Leadership Success 33:01-34:32 | Why Radisson Was the Natural Next Step 34:33-36:40 | Key Cultural Lessons 36:41-37:48 | Radisson's Push Into Tier 2 & 3 Cities 37:49-40:26 | From Park Inn to Collection: The Radisson Portfolio 40:26-43:25 | Market Trends: Midscale vs. Luxury 43:26-47:50 | Radisson's Vision & Priorities and Their Alignment with the MD's Role 47:51-50:43 | Principle of Adaptability & Leadership 50:44-52:33 | Quick Wins vs. Long-Term Goals 52:34-56:49 | Industry Shifts: Diversity, Inclusion & The New Hospitality Workforce 56:50-1:00:04 | Bridging the Education–Industry Gap 1:00:05-1:03:45 | Rise of Indian Global Leaders 1:03:46-1:08:00 | Tackling the Skilling Crisis 1:08:01-1:08:59 | Expected Rise of the Gig Economy in Hotels 1:08:59-1:15:20 | Rapid Fire Follow Us: Instagram: / emversity / beyond-the-lobby-podcast-by-emversity Twitter: https://x.com/emversity #BeyondTheLobby #podcast #emversity #hotelmanagement #radissonhotels #radissonblu #shorts