From Experience to Business Outcomes: The Next Era of Transformation | Experience '26 скачать в хорошем качестве

From Experience to Business Outcomes: The Next Era of Transformation | Experience '26

At Experience ’26, Medallia CEO Mark Bishof outlines a bold shift: moving beyond scores and surveys to drive measurable business outcomes. Learn how connected journeys, omnichannel signals, and AI-powered action are transforming customer experience into revenue protection and growth. ————— 0:00 Welcome & Introduction 0:31 Team Updates & Year Recap 1:07 Sponsor Recognition 1:45 Partner Relationships 2:09 Customer-Centric Transformation 2:52 Executive Engagement & Modernization 3:56 AI Innovation & Frontline Intelligence 4:29 Transforming Experiences into Business Outcomes 5:12 The Fragmented Customer Problem 6:05 David's Story: The Loyalty Customer Journey 7:04 The Medallia Solution: Connected Platform 8:24 Business Impact & Revenue Protection 9:27 The Scale Challenge: 20,000 Davids 10:12 From Whack-a-Mole to Connected Experiences 10:51 Call to Action & Event Preview 11:06 Handoff to Sid Banerjee ————— Connect with Medallia: https://medallia.com Linkedin:   / medallia-inc.   X: https://x.com/medallia Facebook:   / medalliainc