Building a Journey Management Dashboard to Drive Business Impact with Dan Sullivan | Full webinar скачать в хорошем качестве

Building a Journey Management Dashboard to Drive Business Impact with Dan Sullivan | Full webinar

A deep dive into one of the most requested use cases: How to build a Journey Management dashboard. By putting your business metrics, qualitative research and data together in the context of journeys, everyone can prioritize. In this product-focused session, Dan Sullivan, Manager of Customer Success and Enablement at TheyDo, shared best practices from top companies using TheyDo and showed a sample Journey Management dashboard in real-time. 🧭Jump to the chapters: 00:00 Welcome 02:00 Introducing Dan Sullivan 04:28 Insights from the Success Team setting customers up for success 08:34 Customer story: The tale of the Fireside Chat 12:55 Journey levels explained 19:11 Example of an end-to-end journey: rollup and nested journeys 23:45 Advice on how to present the journey framework and talk about journeys internally 29:30 TheyDo's Management Journey 37:35 Data rollup new feature 38:40 Track the impact on business value 43:58 Bringing together 'What we do' and 'What they do' 49:07 Journey Mining with AI: privacy for enterprises 51:44 Questions around journey ownership 57:08 Wrap up and goodbye 👤 About Dan Sullivan (Manager of Customer Success and Enablement at TheyDo): Dan Sullivan is the Manager of Customer Success and Enablement at TheyDo. He brings over 15 years of experience helping customers of all sizes to unlock value. Prior to joining TheyDo, Dan most recently led the Customer Success team at Sketch. Dan also has very little shame and is not afraid to bust out his moves (or lack thereof) on the dance floor in front of his colleagues.  🗓️ Webinar recorded on July 9th, 2024 | 7:00 PM CEST 🤝 Join The Journey Management Community! Enjoyed the video? Join our Journey Management community on Slack for more insights, expert advice, and networking opportunities with fellow Journey Management pioneers here: https://join.slack.com/t/journey-mana...