The Secret to Conflict Resolution and Key to Managing Difficult Conversations in Clinical Settings скачать в хорошем качестве

The Secret to Conflict Resolution and Key to Managing Difficult Conversations in Clinical Settings

[Recorded on August 21st, 2025 - 7pm EST - Managing Conflict] Welcome to the final installment of the DWS Summer Series! In this powerful webinar, Soledad (Sole), Speech-Language Pathologist, Reg.CASLPO from Differently With Sole tackles one of the most important non-clinical skills you will ever master: Managing Conflict and Difficult Conversations. We often spend our time perfecting clinical skills, but job satisfaction is often tied to our interpersonal dynamics. Whether you're a new grad dealing with "Imposter Syndrome," a seasoned SLP navigating power dynamics with physicians, or a CDA managing caregiver expectations, this session provides the mindset and the scripts you need to turn tension into progress. 📍 In This Webinar, You’ll Learn: 🎯 The Phoebe Perspective: Shifting from "winning" an argument to finding common ground. 🎯 The 5 Conflict Styles: Identifying if you are an Avoider, Accommodator, Competitor, Compromiser, or Collaborator. 🎯 Psychological Safety: How to foster a workplace where everyone feels safe to speak without fear. 🎯 Emotional Intelligence: Regulating your own emotions so you can respond instead of reacting. 🎯 Scripts for Every Scenario: Specific "power phrases" for peers, multidisciplinary teams, managers, families, and doctors. 🎯 The "Doctor" Script: How to navigate perceived hierarchy with curiosity and humility. 🕒 Timestamps: [00:01​] – Introduction & The Butterfly Effect in Clinical Communication [03:15​] – Meet Phoebe: Lessons in Negotiation and Mediation [07:30​] – Why Conflict is Critical for Clinical Growth [10:45​] – Why Conversations Get Difficult: Imposter Syndrome & Power Dynamics [15:20​] – The 5 Patterns of Conflict: Which Style Are You? [23:40​] – Reframe: Seeing Conflict as Connection [26:15​] – Emotional Intelligence & Modeling Psychological Safety [33:10​] – The Golden Rule of Scripts: "Peel Back the Emotion" [37:45​] – Peer Scripts: Debating Clinical Directions with Colleagues [44:20​] – Navigating Multidisciplinary Tensions (OT, PT, Nursing) [49:30​] – Patients & Caregivers: Navigating "Health Literacy Gaps" [54:15​] – The "Doctor" Script: Navigating Perceived Hierarchy [01:03:00​] – 15 Power Phrases for Every Situation [01:12:40​] – When to Escalate: Ethics, Safety, and HR [01:16:00​] – Final Reflection: Growth Comes from Connection 🦋 About Differently With Sole: We aim to elevate the field of Speech-Language Pathology by providing a holistic, compassionate, and social perspective to clinical practice. Visit our website: www.differentlywithsole.com 📩 Stay Connected: Subscribe to the Newsletter: Join the DWS community for clinical tips and future webinar updates! Join here: www.differentlywithsole.com. Follow on Social Media: Connect with Sole on Instagram and LinkedIn to share your perspectives on clinical practice. Catch up on the Series: May: Clinical Roles & Settings June: Documentation as Part of the Job July: Formulating Meaningful SLP Goals Brought to you by Soledad Silencieux, Speech-Language Pathologist, Reg.CASLPO. #SLP​ #SLPA​ #CDA​ #SpeechTherapy​ #ConflictResolution​ #ClinicalCommunication​ #SpeechLanguagePathology​ #DWS​ #ProfessionalDevelopment​ #NewGradSLP​ #InterpersonalSkills​ #HealthcareTeams​