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HVAC business growth, customer service strategy, and transparent pricing are redefining how top contractors win today. In this episode of exploreHVAC & Home Services, Pam Mashburn sits down with Nick Case of Vital Air to break down what it really takes to stand out in a crowded HVAC market. Nick shares how Vital Air earned Best of Gwinnett 2024, built a customer-service-first culture, embraced online HVAC pricing tools, and used text marketing and tech innovation to grow without getting comfortable. If you’re an HVAC owner or home service professional looking to modernize, adapt, and scale smarter — this episode is a must-watch. 🎧 What You’ll Learn in This Episode: • How Vital Air built trust with transparent HVAC pricing • Why customer service beats competition in saturated markets • Training technicians for communication, not just technical skill • How text marketing outperforms email for HVAC companies • Why adapting fast is the biggest advantage in today’s HVAC industry