A hostage negotiator on how to resolve conflict | Karleen Savage | TEDxValparaisoUniversity скачать в хорошем качестве

A hostage negotiator on how to resolve conflict | Karleen Savage | TEDxValparaisoUniversity

Staying curious is often the most difficult thing for people to do when they’re in a conflict. Instead, they get tied up in their own side of things. Karleen Savage is a certified hostage and crisis negotiator with years of experience in business and domestic mediation. She’s also an expert on conflict resolution, with a master’s degree in the subject. Karleen has made it her life’s work to help others resolve their conflicts peacefully and amicably. She has come up with the Savage Theory of Resolution®, a five-skill model that can be used to resolve any conflict. Formerly an adjunct professor, Karleen has negotiated to open up mediation for counties impacting hundreds of thousands of people into the future. She also started a mediation internship program with a local university. She currently offers various online courses on conflict communications through her site: KarleenSavage.com. A mom to seven children and married more than three decades, Karleen knows a little about resolving conflicts! With her vast experience and knowledge in the field, she is dedicated to helping others learn how to confidently resolve disagreements. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx