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Soft Skills

🎯 Retail Training for Sales Professionals | From Meaning to Customer Experience Description: Welcome to this Retail Training Series with Vikas Verma, a Learning & Development professional with over 15 years of experience in Sales, Service, and Behavioral Training. In this first video, we go beyond “selling” and explore what retail truly means — where it comes from, why it’s called retail, and how it connects to customer experience. You’ll learn: ✅ The origin of the word Retail (from the French “retaillier”) — meaning “to cut into small pieces” ✅ The difference between Wholesale vs. Retail — and why retail is all about human connection ✅ How to welcome and greet customers in a showroom or store environment ✅ The importance of verbal and non-verbal communication in setting the right atmosphere ✅ Why retail is not about selling, but about creating memorable experiences Whether you work in an automobile showroom, mall outlet, electronics store, or lifestyle brand, this series will help you build professionalism, empathy, and sales excellence in every customer interaction. ✨ “In Retail, every smile is a story, and every greeting is an opportunity.” If you found this video useful, don’t forget to 👍 Like, 💬 Comment, and 🔔 Subscribe for the next part in the Retail Excellence series! Follow me on linkedin: https://www.linkedin.com/in/vikasvermav626/