Insurance Isn’t the Enemy - But Here’s What You Need to Know скачать в хорошем качестве

Insurance Isn’t the Enemy - But Here’s What You Need to Know

Insurance companies don’t see body shops as professional service providers — they see them as a cost to reduce. In this episode of The Airing of Grievances, Eric Reamer sits down with Drew Luecke of Gold Coast Auto Body in Chicago to unpack the reality behind how insurers view collision repair shops, and what repairers can do about it. Drew shares insights from his article, “Our Sale is Their Cost,” and explains why insurance carriers minimize payments, how shops can better advocate for consumers, and why mindset and sales language matter more than ever. Together, Eric and Drew discuss: Why insurers don’t take repair shops seriously The danger of chasing “easy button” DRP programs How to build genuine consumer relationships instead of relying on insurers The difference between “doing things right” and “doing the right thing” Why repairers don’t need permission to put the customer first This is a powerful conversation for collision repair professionals who want to move beyond victim statements, take control of their business, and serve customers with integrity. Chapters: 0:00 – Introduction 1:00 – Why insurers don’t see shops as professional services 3:00 – “Our Sale is Their Cost” explained 6:00 – The trap of DRPs and easy work 9:00 – Pro-consumer vs. anti-insurance 12:00 – Sales language and mindset shifts 15:00 – Doing the right thing vs. doing things right 18:00 – Advocating for consumers in a broken system 21:00 – Closing thoughts and call to action About Airing of Grievances: Each week, Robert Grieve and Eric Reamer (and guests) tackle tough conversations about the collision repair industry, insurance practices, and the challenges facing shop owners today. Connect with us: Follow Drew on LinkedIn:   / andrew-plischke-05a260131   Connect with Nylund’s Collision Center: https://www.nylundscollision.com Subscribe for more episodes of The Airing of Grievances