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Quality cannot be really explained by only one parameter. To define what is quality you have to know your customers and work in a team. ___________ 👉 Optimize your production with our Lean Bulk! Resources, checklists, and templates to excel in Lean Manufacturing. Discover more now! https://www.leanvlog.com/leanbulk/ ___________ The video is presenting what is quality information but also try to cover the following subject: Quality definition Quality meaning Product quality ✏️ Transcript of the video It is not easy to define what quality is. Often the definition of quality is approached with excellence, good materials etc. but this is not always the case. Quality is in our customer's mind. ▶ Quality Definition Example I'll give you an example: If a customer wants to buy a car he could consider it as parameters quality the following characteristics. Appearance Fuel consumption Comfort Brand Reliability Price Combining these six parameters and obtaining a single quality value is not easy. Additionally, one customer might value a high price as a hallmark of uniqueness while another might value a low price as a key feature. In summary, the quality of a product or service is that which meets the customer's value system. It could therefore happen that a customer might evaluate your company's product as low quality even if the product has characteristics that you consider excellent. The reason for this difference is that the value system of the customer and your company are not aligned. ▶ Conclusions Ok. Therefore, to define what quality is, it is essential to meet and talk with customers. It is essential that a cross-functional team works to understand what customers perceive as quality before even making the product. ツ CONNECT WITH ME ツ Hi, my name is Mark Anderson a 20+ year Lean Expert. I have created LeanVlog because I want to spread Lean Thinking worldwide and I think the video is the most effective way to teach, learn, and spread knowledge. If you want to stay in touch with me you can choose the channel you prefer. A) Linkedin / mark-anderson-leanvlog B) Latest Videos and Playlist Website: https://www.leanvlog.com C) Telegram https://t.me/leanvlog ---------------------------------------------------------------------------------- 🔧 Boost Your Lean Manufacturing Knowledge! 📈 Stop wasting time searching for resources! With my premium package, you’ll gain access to: 🎥 140+ Lean Manufacturing videos 📊 40+ real-world examples 📚 39 recommended books 👨🏫 20 industry experts to follow 🌐 11 valuable websites, blogs, and podcasts 🔧 40+ Lean tools with multiple expert perspectives Perfect for: 📊 Lean Managers & Consultants: Speed up your work! 👥 Managers & Team Leaders: Improve team efficiency! 👩🏫 Trainers & Educators: Curate high-quality materials! 🚀 Entrepreneurs & Startups: Optimize operations for growth! 🎓 Students & Lean Enthusiasts: Start your learning journey! 🎯 Don’t Wait! Buy the Premium Resource List today and elevate your Lean skills! 💪Plus, enjoy a 30-day satisfaction guarantee! ✅ Discover Here: https://leanlab.gumroad.com/l/LeanVid...