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More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Your practice might look efficient, but what if unnoticed expenses are quietly draining thousands from your bottom line each year? My friend Adam Smith talked with me about the hidden costs that most dental offices overlook and how small changes can make a big difference. Everyday expenses like merchant fees, internet contracts, and bundled tech services can quietly add up. Negotiating and reviewing your fees can bring real savings without cutting team members or quality. We dig into what indirect costs really mean, why checking your numbers matters more than you think, and how tightening up your spending can open room for raises, upgrades, or a better cushion for your practice. It’s an honest, practical chat about spending smarter and keeping more of what you earn. Connect with Adam Smith Email: [email protected] Contact number: 415 572 0948 Facebook: / schooleymitchellasmith Instagram: / schooleymitchell_bay_area LinkedIn: / adamdsmith YouTube: / @adamsmith-schooleymitchell Website: https://www.schooleymitchell.com/offi... ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you’re a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th 2026 in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.odysseymgmt.com/bto ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! *If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!* YouTube: / @odysseymgmt Chapters: 01:40 Understanding Direct vs Indirect Costs in Dental Practices 03:36 Calculating Cost of Goods Sold for Procedures 06:35 Identifying Hidden Indirect Expenses in Your Office 09:53 Involving Office Managers and Staff in Expense Management 14:00 Cutting Non-Supply Costs: Merchant Services, Printing, Appraisals 15:14 Saving on Payment Processing and Merchant Fees 17:09 Calculating Your Effective Credit Card Processing Rate 18:52 Balancing Service Quality with Cost Optimization 19:37 Deciding on the Best Tech Stack for Your Dental Practice 20:38 Auditing Software Overlap and Monthly Service Costs 24:54 Saving Money on Internet and VOIP Without Disruption 27:53 Reviewing Profit & Loss Statements for Opportunities 29:46 Requesting Referrals and Demonstrating Manager Value 30:51 Preparing Your Dental Practice for Transitions and Sale 34:04 Breaking Down Silos and Engaging the Whole Team in Cost Savings 43:40 Managing Patient Price Perceptions and Passing Through Merchant Fees 45:57 Negotiating Loyalty Discounts and Better Vendor Pricing