Resolv Operations Transaction Center for Customer Service Representatives скачать в хорошем качестве

Resolv Operations Transaction Center for Customer Service Representatives

As a Customer Service Representative or CSR your customers are counting on you to answer their questions and/or take their orders (and sometimes both!) and they don’t like to wait. While you might have an idea of who the customer is when you begin the conversation, you could get asked about any number of topics. Examples include shipment status and tracking information, did they get their credit for a return, price and availability for certain items, to re-order based on a previous sale, etc. You need to be nimble, and so does your system. The Operation Transaction Center’s Customer Hub is a great place to start multiple inquires and activities. Click here to learn more about the Operations Transaction Center: achieveits.com/otc/ Achieve IT Solutions: http://www.achieveits.com/