The Path to AI Maturity: Understanding the Levels of Augmentation and Automation скачать в хорошем качестве

The Path to AI Maturity: Understanding the Levels of Augmentation and Automation

The AI revolution in contact centers is here—but how do you navigate it without losing the human touch? Join Russell Banzon from ‪@CrestaAI‬ and Brooke Lynch from ‪@CCWDigital‬ as they break down the 5 Levels of AI Maturity—giving you a clear roadmap for integrating AI while keeping agents at the center of customer interactions. What You’ll Learn: 🟣 The real reason AI is transforming the contact center landscape 🟣 The great debate: Augmentation vs. Automation (where should you start?) 🟣 The 5 Levels of AI Maturity (from manual workflows to full automation) 🟣 How to implement AI without sacrificing the customer experience Whether you're just starting or scaling AI in your contact center, this webinar is packed with practical insights you can apply today! #customerservice #genai #contactcenter #aiagents #ai #customerexperience #generativeai ----------------------------- 📚 CHAPTERS 📚 00:00 Introduction 01:08 The Need for Generative AI in Contact Centers 05:06 Automation vs. Augmentation Debate 09:23 Levels of Automation and Augmentation Maturity 16:08 Implementing AI Without Losing the Human Touch 18:34 Q&A Session -----------------------------