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Why is ongoing service, aftercare, and maintenance so critical to the long-term performance of low-carbon heating and cooling systems? In this video, we sit down (stand up) with Lewis Davy, Aftercare Manager at Clade Engineering, to answer the most common questions customers ask about service and maintenance. From what happens during a service callout to the checks you can carry out yourself, Lewis explains how proactive aftercare protects system efficiency, reliability, and lifespan – and what truly sets Clade’s service offering apart from competitors. Whether you’re responsible for plant performance, asset longevity, or operational uptime, this conversation offers clear, practical insight into what good aftercare really looks like. Chapters 00:00 Intro 00:54 How important is service and maintenance? 01:28 How can I get help when needed? 02:09 What happens on a service callout? 03:20 What checks can I make myself? 03:57 How are we different from competitors? 04:30 What training and expertise do Clade engineers have? 04:58 What makes a good service engineer? 05:19 Favourite part of the role 05:36 Outro 🔔 Subscribe for more insights into sustainable engineering, heat pumps, and long-term system performance: / @cladeengineeringsystems8774 👍 Like this video if you value reliable aftercare and expert-led engineering. 💬 Have a question about service, maintenance, or system performance? Drop it in the comments – our team is happy to help. Resources: Heat Pumps by Clade: https://clade-es.com/heat-pumps/ Heat Pump FAQs: https://clade-es.com/heat-pumps/faq/ Heat Pump Brochure (PDF): https://clade-es.com/assets/2024/04/5...