B2 English Empathy & Active Listening for Customer Service | Live Call Center Training скачать в хорошем качестве

B2 English Empathy & Active Listening for Customer Service | Live Call Center Training

Empathy & Active Listening for Customer Service | Live Call Center Training Empathy is more than scripted phrases — it’s about truly understanding your customer and responding naturally in English. In this live training session, we break down empathy for customer service, debunk common clichés, and show you how to create real connections with customers. 🎧 This class includes an active listening lesson using Amazon customer service scenarios, where we analyze customer emotions, key language, and effective responses used on real calls. 🔹 What you’ll learn: ✔️ Real empathy vs. scripted empathy ✔️ Active listening skills for call center agents ✔️ Natural English for Amazon customer service ✔️ Practical phrases you can use immediately This video is a sample of our live classes, designed for English learners and call center agents who want to level up their communication skills and performance. 👉 Subscribe for more live trainings and real call center practice. #CallCenterTraining #AmazonCustomerService #ActiveListening #CustomerServiceEnglish #EmpathyInCustomerService #EnglishForWork This video is a sample class from our live training sessions, designed for: 🌍 English language learners 📞 Call center agents 🚀 Professionals who want to level up their communication and customer service skills If you want to sound more confident, connect better with customers, and stand out in call center roles, this training is for you. 👉 Contact us www.callcenteracademy.com #CustomerServiceTraining #CallCenterEnglish #B2English #Callcenteracademy #activelistening