Ops in Motion | Ep 11: Customer Success as Growth Engine: Nuqleous Journey - Ben Cronin скачать в хорошем качестве

Ops in Motion | Ep 11: Customer Success as Growth Engine: Nuqleous Journey - Ben Cronin

Making the Inc. 5000 list once is impressive. Doing it 5 years straight? That's product-market fit. In this episode of Ops in Motion, host Shiv welcomes Ben Cronin, CEO at Nuqleous, to explore how sustained growth comes from solving real customer problems—and evolving customer relationships from transactional support to strategic partnerships. Ben shares how Nuqleous serves retail and CPG teams with tools that automate planogram execution, deliver real-time analytics, and generate dynamic presentations in minutes instead of hours. More importantly, he reveals the strategic shift that transformed their customer success approach—investing heavily in relationship management after customer feedback showed they needed more strategic engagement. Learn why face-to-face marketing still matters in B2B relationships, how account-based marketing drives expansion within existing customers, and why customer advisory boards provide the feedback loop needed for continuous improvement. Whether you're building customer success programs, struggling with product-market fit, or looking to deepen strategic relationships with key accounts, this episode delivers frameworks for sustainable growth. Subscribe for expert insights on Marketing Operations, RevOps, and data strategy with leading industry voices. 00:00—Introduction: The Secret to 5 Years on the Inc. 5000 List 02:16—Solving Real Problems: Planograms, Analytics, and Dynamic Presentations 06:21—Why Face-to-Face Marketing Still Drives B2B Relationships 09:20—Strategic Customer Success: Moving Beyond Transactional Support 12:28—Customer Advisory Boards: Building Feedback Loops That Drive Growth Learn more: ► Subscribe to DigitalDIConsultants on YouTube here:    / @digitaldiconsultants   ► Follow us on social: LinkedIn:   / digital-di-consultants   Spotify : https://open.spotify.com/show/1voUiX2... For more about DigitalDIConsultants, visit- https://digitaldiconsultants.com/