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This insightful chapter of the newest episode of Mastering Workplace Culture dives into a pivotal moment in Susan Thorn’s journey as she joins Community Health System and quickly discovers the real story behind its culture. What begins as a warm, family‑oriented environment soon reveals the pressure points created by COVID, burnout, and persistent workforce shortages. In this episode, Susan opens up about the early warnings she received—including a memorable greeting from a 90‑year‑old physician who told her, “Good luck. It’s a big job.” He wasn’t wrong. Years of back‑to‑back crises had left teams exhausted, stretched thin, and fighting to hold on to the sense of community they’d built. Susan shares how these experiences shaped her guiding principle: “I take care of the people who take care of the people.” Her story sheds light on the emotional and operational challenges of leading culture in modern healthcare, where the strain is constant, and the human element matters more than anything. If Susan’s frontline stories gave you a clearer picture of the real pressures behind healthcare culture, support this message: 👍 Like to elevate conversations about caregiver wellbeing 🔔 Subscribe for weekly leadership insights 💬 Comment with the culture challenge you’re seeing in your own organization 🔗 Share with someone leading through high‑pressure environments #MasteringWorkplaceCulture #HealthcareLeadership #OrganizationalCulture #PeopleFirstLeadership #BurnoutPrevention #LeadershipDevelopment