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Blind Trust to Consistent Oversight

Trust is essential in every dental practice. But blind trust? That’s where financial leaks begin. In this episode, Dr. Len Tau sits down with certified fraud examiner Julie Rentz to uncover how embezzlement happens in dental offices, the red flags most doctors miss, and the simple systems that can prevent thousands in lost revenue. Embezzlement in dentistry is more common than most practice owners realize, and it rarely starts with obvious theft. It starts with blind trust, lack of oversight, and small process gaps that quietly grow over time. Julie Rentz, a Certified Fraud Examiner and forensic specialist, shares what she has seen inside dental practices and explains why small teams, divided attention, and undefined systems create vulnerability. She breaks down how adjustments become the “black hole” of dental accounting, how repeated “mistakes” can signal intentional fraud, and why refunds and credits are often overlooked risk areas. This episode shifts the focus from reacting to fraud to proactively preventing it. If you want stronger financial controls, cleaner systems, and more confidence in your numbers, this conversation is a must-listen. What You’ll Learn -Why blind trust is the number one tool an embezzler uses -Behavioral and operational red flags dentists often miss -Where revenue cycle risks most commonly occur -Why adjustments are the “black hole” of dental accounting -How to tell the difference between a mistake and fraud -Why reconciling PMS deposits to bank statements matters -How refunds and credits can expose your practice -Best practices for handling cash securely -Why consistent oversight protects your revenue Key Takeaways 00:36 Introduction and episode overview 02:45 Why dentistry is a target for embezzlement 07:25 Behavioral red flags and blind trust 09:18 Revenue cycle risk areas 12:40 The black hole of adjustments 13:55 Auditing and defining adjustments 16:00 How often to audit reports 17:35 When a mistake becomes fraud 19:15 Proactive fraud prevention strategies 21:25 Refunds and credits as hidden risks 23:35 Cash handling best practices 26:58 The power of consistent oversight 28:15 Lightning round Q&A 32:40 How to connect with Julie Connect with Julie Email: julie@verifindforensicsolutions.com Phone: 983-208-4613 Website: VerifindForensicSolutions.com 🎁 Special Offer for Raving Patients listeners: Julie is offering a three-month financial systems evaluation at a discounted rate of $750. Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/ This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/ Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!