LIVEWire: Improve Your Customer Experience With Crystal-Clear and No-Lag IVR Built With SignalWire скачать в хорошем качестве

LIVEWire: Improve Your Customer Experience With Crystal-Clear and No-Lag IVR Built With SignalWire

Businesses big and small receive countless phone calls per day, with each conversation differing in topic. This has led to many companies to construct an Interactive Voice Response System (IVR), allowing a business to direct a customer to the correct department depending on the issue at hand. IVRs have been proven to increase first contact resolution, customer service efficiency, and customer satisfaction simultaneously while reducing operational costs for the business. SignalWire’s Communication APIs empowers our users to create their own 100% scalable IVR without the use of another third party organization being involved in less than 30 minutes. In this LIVEWire, Brett Burnette will: Go deeper into the benefits that an IVR can have on a business at any size. Build the foundation for an IVR and show how easy it can be to scale up or down depending on business needs. Demonstrate how SignalWire Communication APIs can implement the IVR quickly, easily, and clearly.