Shop Owner Roundtable: How To Be People First AND Profitable скачать в хорошем качестве

Shop Owner Roundtable: How To Be People First AND Profitable

This shop owner roundtable brings together successful heavy-duty repair shop owners to discuss the transition from technician to business owner and the challenges of scaling operations. The panel features Nate Taylor from New England Fleet Services, Bill Kerry from Kerry Brothers Truck Repair, and consultant Peter Cooper, who share their origin stories and hard-learned lessons about running successful repair businesses. Key topics include the importance of building systems that allow the business to run without the owner, hiring for attitude over desperation, establishing core values and company culture, managing technician retention and overtime policies, and handling customer service challenges. The discussion emphasizes that technical skills alone don't make a successful business owner - the real challenge lies in learning to manage people, delegate effectively, and build scalable processes. The panelists stress the importance of community networking, asking questions from other business owners, and focusing on employee development and recognition programs to build strong company culture. (Summary written with the help of AI)