How to Get Reviews From Older, Less Tech-Savvy Customers скачать в хорошем качестве

How to Get Reviews From Older, Less Tech-Savvy Customers

Many home service businesses miss out on reviews simply because customers are not comfortable with technology, not because they are unwilling to help. Book a discovery call here: https://digitalharvest.io/DiscoveryCall In this video, we break down three practical ways to ask for reviews from older customers without making them feel overwhelmed. You will learn how to train technicians to slow down, ask the right questions, and guide customers through Google, Facebook, or the platform they originally used to find your business. This approach helps you capture reviews your competitors are leaving on the table and turns a common frustration into a long-term advantage for your company. Read the full write-up here: www.digitalharvest.io/how-to-ask-for-reviews-from-older-customers/ Playlist Getting Google Reviews and Online Reputation Management:    • How to Handle Google Review Bombing and Fa...   Related videos: Best Time to Request a Google Review for Your Home Service Business (3 Proven Moments):    • Best Time to Request a Google Review for Y...   How to Get More Google Reviews for Your Home Service Business (Fast & Legally!):    • How to Get More Google Reviews for Your Ho...   Advanced Review Getting Strategy for HVAC Companies:    • Advanced Review Getting Strategy for HVAC ...   Timestamps 00:00 Introduction 00:44 - Why Older Customers Struggle to Leave Reviews 00:54 - The #1 Ingredient: Train Techs to Ask, Then Follow Through With Time and Patience 02:03 - Step 1: Ask “Do You Have an Email?” (Identify Gmail First) 03:16 - Step 2: If No Gmail, Ask “Are You on Facebook?” (Least Friction) 04:10 - Step 3: If No Facebook, Use the Channel They Came Through 04:43 - Recap and Next Steps Connect with Digital Harvest Visit us online: https://DigitalHarvest.io Connect with Us on Social Media: Facebook: https://DigitalHarvest.io/Facebook Instagram: https://DigitalHarvest.io/Instagram LinkedIn: https://DigitalHarvest.io/Linkedin Twitter: https://DigitalHarvest.io/Twitter Pinterest: https://DigitalHarvest.io/Pinterest YouTube:    / @digitalharvest5855   Transcript: Avram Gonzales: How do you get reviews from your customers that are a bit older or not very tech-savvy? It's a question older than time, but if you stick with me here in this video, I'm gonna share with you three different strategies, three ways to ask for these reviews, and make sure that you get one versus just missing the opportunity altogether, which is probably what's happening with your competition. Before we jump into it, I want to share with you that in the description below this video, there's a link to a playlist. In that playlist, this YouTube playlist, we have all of our videos around reviews, review, getting software automations, things like that to help you up your game and get more reviews online. Let's jump into it. Your customers that are older and less tech savvy, that are having a problem or difficulty leaving you a review online. It's not that they're not willing, it's just that there's a lot of friction and a lot of things that are in the way mentally or physically that are preventing them from doing so. And so the number one ingredient to successfully getting these reviews is training your staff, training your technicians on how to ask, and making sure that they have the time and the patience to follow through to get them. Again, your competition. If it's too hard, they're just giving up. But if you train your staff accordingly, that's the number one way that you will actually get these reviews without the training and things I'm gonna share with you here, it's just not gonna happen. So the first thing you wanna educate your techs to do is happens right after they make their ask for the review. This should be part of your process anyway. There's a ton of videos in that playlist about process, so I'm not gonna go into that in detail here. When they're asking for that first review, after the invoice is paid, they're going to get their first objection, which is, I'm not really that tech savvy. They're not gonna say “I'm old”, they're gonna say, “I'm not really tech savvy”, or, “I'm not online” and your technician will start the inquiry that will lead to a review. It's a three-step process. Watch the full video here:    • How to Get Reviews From Older, Less Tech-S...   #Googlereviews #HomeServiceMarketing #ReputationManagement #LocalSEO #DigitalHarvest