Why AI in CCM Needs Governance to Scale in 2026 скачать в хорошем качестве

Why AI in CCM Needs Governance to Scale in 2026

AI in customer communications is entering a new phase. In 2026, success won’t be defined by what AI can do — but by what’s allowed, governed, and scalable. In this clip from our upcoming 2026 Trends Report, QKS principal analysts, Saurabh Raj and Amandeep Khanuja, an explains how AI in Customer Communications Management (CCM) is evolving — and why governance, auditability, and embedded AI agents are becoming non-negotiable. Enterprises are moving beyond experimentation. The next wave of AI in CCM is: • Embedded directly into workflows • Designed with human-in-the-loop controls • Built for governance, traceability, and explainability • Focused on real, measurable business outcomes This shift marks the move from basic chatbots to agentic AI systems that can retrieve data, validate documents, trigger communications, and orchestrate journeys — responsibly. 👉 Want the full picture? Download the 2026 Trends Report to explore what’s shaping the future of AI, governance, and customer communications across regulated industries. https://bit.ly/49gp93g