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Top CX Challenges in 2025

Download the full study: https://tinyurl.com/4rmvydjs In this era of rapidly evolving consumer expectations and technological advancements, as a customer experience leader, you face increasing pressure to ensure their brand’s support is simultaneously impeccable, personalized, efficient, and consistent. But what gets in the way of making that a reality for the customer experience leaders and front line agents? To better understand these challenges, Kustomer surveyed customer service leaders on their biggest obstacles in 2024, their expectations for 2025, and the factors influencing their ability to meet customer demands. Gabe Larsen, Hope Dorman, and Sam Chandler get into the findings and how CX leaders can overcome some of those struggles. Tune in to hear how the top customer experience industry challenge have shifted from last year to this year, thoughts on AI-powered customer service, the impact of budgets, and more.