Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times скачать в хорошем качестве

Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times

Interested in training for your organisation (https://www.thisishcd.com/training) with This is HCD? Let's speak by booking a 15-minute call (https://calendar.app.google/esmjJ7xqb...) . If you like our content, be sure to sign up to our weekly The Design Compass Newsletter (https://www.thisishcd.com/landing/the...) . Design Smarter. Lead Better. ________________________ In this episode of This is HCD, Gerry Scullion is joined (again!) by service design pioneer Marc Stickdorn – recorded right after they both spoke at SD in Gov in Edinburgh. We walk (literally) through the current state of service design, why so many teams feel stuck, and how journey management can help organisations move beyond one-off projects to achieve truly systemic change. We talk about: • How to scale service design beyond a single team and embed it organisation-wide • Journey management, service architecture and “journey ops” – and why naming really matters • Building scaffolding for long-term impact (using the Dublin City Council work as an example) • How to speak the language of leadership and show measurable ROI • Why stealth projects can be your best way to build credibility • The role of AI and tooling – where it helps, and where it’s genuinely dangerous • Why leaders can’t outsource understanding to an algorithm If you’re trying to move service design from nice decks to real organisational change – in public services or the private sector – this episode is for you. 🔗 Links mentioned – Marc’s upcoming book & community: https://www.thisisjourneymanagement.com – Smaply blog & resources: https://www.smaply.com ________________________ • Like what we do? Make a Tip (https://thisishcd.kit.com/products/su...) . Or Leave a review (https://ratethispodcast.com/hcd) : https://ratethispodcast.com/hcd • Support the Ukrainian publishing of This is Service Design Doing (https://spiiv.org/publishing/en/this-...) (To make service design knowledge accessible in Ukrainian) Sponsor links • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off' Sign up https://auth.smaply.app/sign-up • Check out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. (https://www.sutsu.com/GERRYSCULLIONPRO) Use HCD10 to get 10% off this range. • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10 ________________________ Click here to watch a video of this episode. (   • From Projects to Systems: Journey Manageme...  ) Creators & Guests • Gerry Scullion - Host • Marc Stickdorn - Guest