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In this video, I share my experience on how to get a refund for Ashes of Creation on Steam, even if you have more than 2 hours of playtime. I managed to get my money back after 12 hours of play by requesting a manual review. TEMPLATE TO COPY: Dear Steam Support Team, I am requesting a refund for Ashes of Creation due to extraordinary circumstances related to the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026. This is not a standard refund request based on gameplay preference or dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access product. Reason for this request: Studio Closure It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued. Abandoned Early Access Product Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed. Loss of Product Viability Without an active development team, the game’s servers are expected to shut down or become non-functional, rendering the product completely unplayable. I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release. Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold. Thank you for your time and consideration. Sincerely, [Your Name] Please note: This is not a guarantee. I received the refund to my Steam Wallet, which I believe is due to this being an exceptional situation. Steam officially has a 2-hour refund limit, and my case was handled as an exception. Every request is decided on an individual basis by Steam support staff. But it is always worth a try if you feel the product isn't right for you. #ashesofcreation #steam #mmorpg #gamingguide