How Ricoh Reimagines Customer-Centric Commerce with a Self-Service Portal | 2025 скачать в хорошем качестве

How Ricoh Reimagines Customer-Centric Commerce with a Self-Service Portal | 2025

How is a Self Service Portal reshaping customer-centric B2B commerce? Hear directly from our experts speaking at #SprykerEXCITE. Speaker(s): Neal Ross, CTO, RICOH Australia (main speaker) · Deepa Sharma, Director, Nagarro (intro & partner context) What's inside: 💡 Why self-service is core to customer value in B2B—and how Ricoh shifted from "product boxes" to digital services first 💡 Building a customer portal that surfaces orders, tickets, invoices, asset telemetry, and account data in real time 💡 Voice of Customer: inviting top customers early to co-shape features and UX; measuring adoption and satisfaction 💡 From RFPs to 45-day go-live: lean stakeholder model, use-case RFP alternative, disciplined sprints, and a clean data lake feeding Spryker 💡 The shift-left business case: moving interactions from field/sales to self-service for faster answers and lower cost-to-serve 💡 Rollout playbook & scale: AU → NZ → PH → SG; toward 10k+ customers and multi-country expansion 💡 AI stance: start with agent assist before customer-facing AI; train on real cases, then deploy ____________________________________ If you're exploring Self Service Portal capabilities or want to see how Spryker supports your model, explore our resources or book a conversation with our team. 👉 Book a demo: https://spryker.com/request-a-demo 👉 Why Spryker? Read our customer stories: https://spryker.com/customer-stories ____________________________________ Get in touch with Spryker www.spryker.com Join the Spryker Community: https://commercequest.space/ LinkedIn:   / spryker   Instagram:   / spryker   X:   / sprysys   SprykerEXCITE: https://spryker.com/events/excite-2025/ ____________________________________ About this video A fireside chat on Self Service Portal strategy and execution in B2B. Covers customer-centric design (voice of customer), lean delivery to a 45-day MVP, data foundations (single connector + lake), and the shift-left economics behind self-service. Features Neal Ross (RICOH Australia) with partner context from Nagarro. Practical insights, real examples, and a roadmap to scale across countries and product lines. #SelfServicePortal #B2BCommerce #CustomerExperience #Spryker #Ricoh #DigitalSelfService ____________________________________ Chapters ​​0:00 - Introduction 1:30 - Nagarro and Spryker 3:00 - About Ricoh 3:49 - How to serve customers better than the competition 5:00 - Key Benefits of Self-Service Portal in B2B 7:00 - Digital Self-Service Best Practices 9:00 - Platform Features: Self-Service Customer Service 11:00 - How B2B Portals Improve Customer Satisfaction 13:00 - Reducing Operational Costs via Self-Service 15:00 - 24/7 Access for Efficient Support 17:00 - How to Implement a B2B Self Service Portal 19:00 - Real-World Examples & Success Stories 21:00 - Summary: Benefits of Self-Service Portal