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Ep. 471 - Joey Coleman, an expert in employee experience, joins Chaz Wolfe to discuss his eight steps of employee experience. Joey explains the assess, accept, and activate phases, highlighting their importance in onboarding. Joey then explores the acclimate, accomplish, and adopt stages, emphasizing seamless integration. The advocate phase and its impact on employee referrals are also covered. They address retention issues in large companies, the significance of celebrating milestones, and personal growth strategies. Timestamps: 00:00 The Great Resignation: A Workforce Crisis 00:42 Introduction to the Show and Guest 01:17 Joey Coleman's Eight Steps of Employee Experience 01:53 Phase 1: Assess - The Job Hunt 02:17 Phase 2: Accept - Sealing the Deal 02:36 Phase 3: Affirm - New Hire's Remorse 02:58 Phase 4: Activate - First Day on the Job 03:44 Phase 5: Acclimate - Settling In 04:21 Phase 6: Accomplish - Achieving Goals 05:03 Phase 7: Adopt - Building Loyalty 05:31 Phase 8: Advocate - Creating Raving Fans 06:47 Common Pitfalls in Employee Retention 09:32 Creating Joy and Personal Connections at Work 13:01 Celebrating Employee Achievements 16:51 The Importance of Personal and Emotional Connections 24:49 Conclusion and Call to Action Joey Coleman: https://joeycoleman.com/ linkedin.com/in/joeycoleman1/ Joey's Book, Never Lose an Employee Again: https://amzn.to/4bNE03q For more information on Gathering The Kings Peer to Peer Mastermind Group: https://go.oncehub.com/TheExceptional... Recommended Resources (Affiliate Links May Be Used):Gathering The Kings Full Library of recommendations: https://amzn.to/3Npzu1o Chaz's favorite morning drink to fuel him for his day: https://bit.ly/3K3ebRz 10% off Code: GATHERINGKINGS10 Chaz Wolfe (Host): Linktree: https://linktr.ee/chazwolfe Website: www.gatheringthekings.com Facebook: / chazwolfe Facebook: / gatheringthekings Instagram: / gatheringthekings LinkedIn: / chaz-wolfe-86767054 Linkedin: / 91415421 TikTok: / chazwolfe_kings Youtube: / @gatheringthekings For more information on Gathering The Kings Peer to Peer Mastermind Group: https://go.oncehub.com/TheExceptional... If you liked this episode, please LIKE, SUBSCRIBE, drop us a REVIEW, and share with your friends. We appreciate you, and your support enables us to keep bringing you the goods on the show!